Canadian Citizen information – general information

I am posting this general information on this site for anyone living in the area who may not receive this email from the Canadian government.


You are receiving this email because you are registered with the Government of Canada’s Registration of Canadians Abroad Service. Please share the following important information with all the Canadian citizens in your area.

The hurricane season extends from May 15 to November 30.

Tropical depressions and storms that may develop into hurricanes occur in the North Atlantic and Northeast Pacific oceans.

The key to hurricane or tropical storm protection is preparation. We encourage you and your family to review your personal safety practices. By taking sensible measures before, during and after a hurricane, many lives can be saved and property damage averted.

A hurricane preparedness plan includes three basic elements that are important in the threat of any severe weather event:

  1. maintain a disaster or emergency supply kit;
  2. secure your home and property; and
  3. have a safe place to go in the event of an evacuation or prolonged utility outage.

Stay well informed by listening to the latest warnings and advisories on the radio, television, or web sites.  Hurricane Centres will issue and update these when necessary.  It is also important to follow the advice of local authorities and emergency response personnel.

Note that the contact information for Protección Civil authorities in your State is as follows:

Protección Civil – State of Quintana Roo

Isla Cancún

Entre Paseo De los Lagos 1 y 2
Colonia 20 de Noviembre
77010 Chetumal, Quintana Roo
Tel: (983) 832-4341 / 833-0828 / (983)127-1140
Protección Civil – Cancún
Edificio Emprendedor local 1-301/ 1-304
Ave. López Portillo esq. Av. Kabah
77500 Cancún, Q. Roo
Tel: (998) 881-2800 ext. 2042 / (998) 887-3435

Protección Civil – State of Yucatán

Protección Civil Mérida
Calle 42 No. 274 entre 75 y 77
Col. Montes de Ame
97715 Mérida, Yucatán
Tel: (999) 944-2470 / 944-2688
Toll free: 01 800 719 8633
Fax: (999) 944-2470

Protección Civil – State of Campeche

Calle 12, No. 126
Col. Centro
24000 Campeche, Campeche
Tel: (981) 816-0496
E-mail :
Website :
We encourage you to stay connected to the latest travel advice and advisories at, also available via our mobile Travel smart application ( or by subscribing to RSS feeds (  You can also follow us on Twitter at and  or find us on Facebook at and

It is also recommended to visit the following web sites where further information is available, on hurricanes specifically and emergency preparedness in general.

Get Prepared at:

The US National Hurricane Centre at:

The Canadian Hurricane Centre at:

Canadian citizens requiring emergency consular assistance can contact one of the following offices:

• Consular section at the Embassy of Canada in Mexico, located at Schiller 529, Colonia Polanco, 11560 Mexico, D.F., Tel: (55) 5724-7900 ext 3322 / 3327, from Monday to Friday, 9:00 a.m. to 5:00 p.m or at

• The Consular Agency of Canada in Cancun, Tel: (998) 883-3360, from Monday to Friday, 9:00 a.m. to 01:00 p.m. or at

For emergency assistance after hours you may communicate with the Emergency Watch and Response Centre (EWRC) in Ottawa by calling the toll free number 01-800-706-2900 and following the instructions. You may also reach the EWRC directly by dialling 00-1-800-514-0129, +1-613-996-8885 (collect where available) or by email at

Best Regards,

Consular Agency of Canada | Agence consulaire du Canada | Agencia consular de Canadá

Telephone | Téléphone : (998) 883-3360/61
Facsimile | Télécopieur : (998) 883 3232
Centro Empresarial Local E7, Blvd. Kukulcán K.M. 12,
Zona Hotelera, 77599 Cancún, Quintana Roo, México
Government of Canada | Gouvernement du Canada | Gobierno de Canadá

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